Actually usually when company outsourced their system development to the design firms, it could be built from the trust of marketing websites developed from the cookie cutter method sites. Dazzled and charmed by the delivery of such flashy sites its easy to gain the impression that system development is probably easier to deliver that all the fancy sprites and animation. However most design firms probably have more resources delicated to the design aspect of a website than the system development aspect.

Companies should adapt framework like Information Technology Infrastructure Library (ITIL) to minimise the risk IT system failure. With proper framework to governance the points of failure the delivery of IT projects are more likely to succeed.

With the rise of mobile apps in popularity and mobility, its time to improve the IT infastruture and gvernence framework to ride on the mobile waves to empower the users.